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EMGE Resources Limited

Customer Service Representative

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Closing today

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Moniepoint Incorporated

Customer Success Representative (Katsina)

Katsina, Nigeria

12 days remaining

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Africa
Kenya
Uganda

Fuzu

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Customer Service Representative

Closing: Apr 29, 2024

Closing today

Published: Apr 12, 2024 (17 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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Requirements
  • Mass Communication, Sociology, Computer Science and other related field can apply.
  • Proven experience in CSR
  • Should preferably reside in Abuja
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.


Responsibilities
Requirements
  • Mass Communication, Sociology, Computer Science and other related field can apply.
  • Proven experience in CSR
  • Should preferably reside in Abuja
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.


Job Description

  • We are hiring a customer service representative to manage customer queries and complaints.
  • You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
  • To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Duties

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Tags

Customer support, client care jobs

Transportation, logistics, storage industry jobs

Entry and Basic-level jobs

Jobs in Lagos

Jobs in Nigeria

Customer support, client care jobs in Lagos

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